Shipping policy
How long will my order take to arrive?
Orders are printed and sent to our partner courier within 2-5 days. In Europe, dispatch time is 2-4 days, plus 2 days delivery time. In the UK, dispatch time is 2-4 days, plus 3 days delivery time. The complete delivery time also depends on the carrier (the standard delivery time is 24 H). You can always check the shipping status online by entering your parcel number on the carrier's website.
Do we ship products abroad?
Yes, we deliver orders anywhere in the world. Delivery of international shipments outside the European Union: Duties and import taxes - The buyer is responsible for any applicable customs and import duties. Customs procedures may extend the delivery time.
Is there a free delivery option?
Free delivery is available for orders over 500 lei.
How will my order be packaged?
We pack orders with the utmost care. The wallpaper is protected with film against moisture and then packaged in an eco-friendly cardboard tube. Everything is packed in a cardboard box that is fully recyclable.
What should I do if there is a problem with delivery/shipping?
If you have any problems with shipping, please contact the courier directly. The carrier's name can be found in the order confirmation email. If the courier cannot help you, please send us an email at support@prestigewallpapers.com for verification.
Can my order be replaced or refunded if I am not satisfied with the product?
If you are not satisfied with the product received, please contact us within 5 days to let us know the reason, and we will find a solution to ensure you are 100% satisfied. Since all our wallpapers are printed and manufactured to order, we will not be able to offer refunds or exchange the product if you change your mind about the purchase.
RETURNS AND COMPLAINTS
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order. Notwithstanding the above, you do not have the right to cancel an order/contract for the supply of a product made to your specifications or which is clearly personalized. As a general rule, all our products are made according to our customer's specifications or are clearly personalized. Therefore, you do not have the right to cancel an order/contract.
If you find something wrong with your product, please let us know within 5 business days and we will do our best to resolve the issue as quickly as possible. We will ask you to send us photos reflecting the problem, to the address support@prestigewallpapers.com. Also, please note that if you have already applied the wallpaper to the wall, it cannot be returned.
We offer a 2 (two) year warranty for all our products. We do not guarantee installation.
It is the customer's responsibility to check the product before installing it. We do not guarantee against faulty installations.
The product must be inspected before installation. Any defect must be reported to Prestige Wallpapers; claims cannot be made after the product has been used or installed. Make sure you check the condition of your product before it is installed.
Minor color variations may occur between prints; we can only offer replacements when we mutually agree that the variations are clearly visible.
Color variations may occur between the image on screen and the physical product. We cannot be held responsible for discrepancies due to monitor settings. Where color matching is important, we recommend and offer a printed sample before purchase to ensure the colors are acceptable.
Defective or damaged products must be returned to Prestige Wallpapers, Sos. Morarilor 1, corp C, parter, (Postavaria Romana) Bucuresti, Sector 2, Romania, 022451. In case of any dispute, the recommendations of the public complaints commission will be followed. For returns or complaints, please contact customer service at contact@prestigewallpapers.com or call +40 748 207 304.
In case of a dispute, we recommend keeping proof of sending. Refunds will be issued within 30 days of receiving your defective or damaged products.