Refund policy

Made-to-Order Products

All Prestige Wallpapers products are printed and manufactured to order according to your specifications. As such, in accordance with consumer protection regulations on distance selling, you do not have the right to cancel an order or request a refund simply because you have changed your mind about the purchase. This applies once production has begun.

Damaged or Defective Products

We want you to be fully satisfied with your order. If your product arrives damaged, defective, or otherwise not as described, you are entitled to a replacement or refund, provided the following conditions are met:

  • You must inspect the product before installation. Any defect, damage, or issue must be identified and reported prior to mounting the wallpaper.
  • You must contact us within 5 business days of receiving your order at support@prestigewallpapers.com, describing the issue and attaching clear photos of the damage or defect.
  • Products that have already been applied to the wall cannot be returned, refunded, or exchanged, regardless of any defect, as installation is considered acceptance of the product's condition.

Color Variations

Minor color variations may occur between individual prints and between the image displayed on your screen and the physical product. We cannot be held responsible for discrepancies caused by monitor settings. Refunds or replacements for color variation will only be offered where both parties agree the variation is clearly and objectively visible. If color accuracy is important to you, we recommend requesting a printed sample before placing your order.

Refund Process

  1. Contact us at support@prestigewallpapers.com within 5 business days of delivery, including your order number and photos of the damaged or defective product.
  2. Our team will review your claim and respond with a proposed solution (replacement or refund).
  3. We recommend retaining proof of postage when returning any item.
  4. Approved refunds will be issued within 14 days of us receiving the returned defective or damaged product.

Warranty

All our products carry a 2 (two) year warranty. This warranty covers manufacturing defects in the material itself. It does not cover installation, and we are not responsible for issues arising from faulty or improper installation.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product has already been installed/mounted on the wall.
  • The claim is made more than 5 business days after delivery.
  • The issue is due to buyer's remorse or a change of mind, since products are custom-made to order.
  • Color variation disputes where the difference is not mutually agreed to be significant.

Contact

For any questions about this Refund Policy, please reach out to us at support@prestigewallpapers.com